Wednesday, October 13, 2010

Add an auto reply to your feedback form

A feedback form is all about communicating with your users, receiving information from them. A very important part of this communication is your response. Sure, some users require a more in depth reply to their feedback, but all are entitled to an auto response , as if saying "we got your feedback and it is very appreciated…".
Adding an auto reply to your feedback form using a form builder is really easy.

All you need to do is:
1- Make sure you have an "email element" in your form to collect your user's address (how else will you be able to reply?)

2- Go to the element settings on the right and turn on the "send copy" checkbox and the "mandatory" checkbox.
That's it. This operation will send the basic email to the user, containing all the data he/she entered in the form (a carbon copy of the email you will receive).

If you wish to add a short text at the top of this email you can do so by using the "email user message" option in the "form settings".
If you wish to change the auto response layout all together you can use the "custom user email" option.
Read more about auto response.

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