A feedback form is created in order to communicate with users. In the last post i discussed one of the basic ways to respond to a user who addresses you (by an auto reply email).
In this post I would like to talk about the option to reply to a specific user. Once a user sends you a message you can of course copy his email address in to your mail application and send him a reply from there, But if this discussion grows long and emails are sent back and forth than it may be hard to track (especially if you have this type of discussion with several other users).
The form builder offers a great solution for this – a "Private Forum". This option allows you to send a user a response from within the data management result table. In addition, each response (from the user or yourself) will be stored in the discussion tree.
How do you use the "private forum"?
1- enter the data management result table.
2- go to the entry row you want to reply to and open the "tools" sub menu in this row.
3- the private forum window will open and you will be required to enter your message.
The discussion tree will appear on the left, showing all the communication between you and the user up till now.
Read a detailed post about how to use the private forum.
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