A feedback form is created in order to communicate with users. In the last post i discussed one of the basic ways to respond to a user who addresses you (by an auto reply email).
In this post I would like to talk about the option to reply to a specific user. Once a user sends you a message you can of course copy his email address in to your mail application and send him a reply from there, But if this discussion grows long and emails are sent back and forth than it may be hard to track (especially if you have this type of discussion with several other users).
The form builder offers a great solution for this – a "Private Forum". This option allows you to send a user a response from within the data management result table. In addition, each response (from the user or yourself) will be stored in the discussion tree.
How do you use the "private forum"?
1- enter the data management result table.
2- go to the entry row you want to reply to and open the "tools" sub menu in this row.
3- the private forum window will open and you will be required to enter your message.
The discussion tree will appear on the left, showing all the communication between you and the user up till now.
Read a detailed post about how to use the private forum.
Showing posts with label auto reply. Show all posts
Showing posts with label auto reply. Show all posts
Thursday, October 14, 2010
Wednesday, October 13, 2010
Add an auto reply to your feedback form
A feedback form is all about communicating with your users, receiving information from them. A very important part of this communication is your response. Sure, some users require a more in depth reply to their feedback, but all are entitled to an auto response , as if saying "we got your feedback and it is very appreciated…".
Adding an auto reply to your feedback form using a form builder is really easy.
All you need to do is:
1- Make sure you have an "email element" in your form to collect your user's address (how else will you be able to reply?)
2- Go to the element settings on the right and turn on the "send copy" checkbox and the "mandatory" checkbox.
That's it. This operation will send the basic email to the user, containing all the data he/she entered in the form (a carbon copy of the email you will receive).
If you wish to add a short text at the top of this email you can do so by using the "email user message" option in the "form settings".
If you wish to change the auto response layout all together you can use the "custom user email" option.
Read more about auto response.
Adding an auto reply to your feedback form using a form builder is really easy.
All you need to do is:
1- Make sure you have an "email element" in your form to collect your user's address (how else will you be able to reply?)
2- Go to the element settings on the right and turn on the "send copy" checkbox and the "mandatory" checkbox.
That's it. This operation will send the basic email to the user, containing all the data he/she entered in the form (a carbon copy of the email you will receive).
If you wish to add a short text at the top of this email you can do so by using the "email user message" option in the "form settings".
If you wish to change the auto response layout all together you can use the "custom user email" option.
Read more about auto response.
Subscribe to:
Posts (Atom)