Adding private access fields to your feedback form

Sometimes you want to add comments/ratings/notes to your feedback form entry after it was submitted, without the form filler being aware of it. This can easily be done by using the 'private access' option.
Private access fields are fields which are placed in a container within the email form and are only visible and accessible to the form owner. Main usage is for adding remarks or ratings to entries after they are submitted. This option suits all kinds of forms, ranging from contact forms and feedback forms to order and support forms.

Following are steps for creating access fields:
1) Enter the web form you wish to add access fields to in the form builder .
2) Drag a container element.
3) Turn on its 'Private Access' checkbox in the element's settings.
4) Drag the elements of your choice in to the container.
5) Save the form.

Please notice that the access fields will not appear in published forms, only in the form owner's report.

Following are steps for entering the data in the existing access fields:
1) Enter the form's report page.
2) Double Click on a specific entry line to open the entry in edit mode (or choose 'Tools'>Edit).
3) Your access fields will now be showing and you will be able to enter data in them.
4) press on the form's submit button to save your data.

Keeping in touch with your users

A feedback form is created in order to communicate with users. In the last post i discussed one of the basic ways to respond to a user who addresses you (by an auto reply email).
In this post I would like to talk about the option to reply to a specific user. Once a user sends you a message you can of course copy his email address in to your mail application and send him a reply from there, But if this discussion grows long and emails are sent back and forth than it may be hard to track (especially if you have this type of discussion with several other users).
The form builder offers a great solution for this – a "Private Forum". This option allows you to send a user a response from within the data management result table. In addition, each response (from the user or yourself) will be stored in the discussion tree.

How do you use the "private forum"?
1- enter the data management result table.
2- go to the entry row you want to reply to and open the "tools" sub menu in this row.
3- the private forum window will open and you will be required to enter your message.
The discussion tree will appear on the left, showing all the communication between you and the user up till now.

Read a detailed post about how to use the private forum.